FAQs
Frequently Asked Questions
Everything you need to know about DUMBA BLACK services, booking, pricing, and policies.
General
Does the driver speak English?
Yes, all DUMBA BLACK chauffeurs are fluent in English. Most are multilingual (French, Spanish, Arabic, Russian, Mandarin, Portuguese, German, Italian upon request). Specify language needs at booking – we match perfectly.
In how many countries and cities does DUMBA BLACK operate?
We operate in over 120 countries and 600+ cities worldwide. If your destination isn't listed, contact us – we will make it happen.
Are your vehicles black as standard?
Yes. Every single DUMBA BLACK vehicle is black-on-black (exteriors, interiors, wheels, badges). Mercedes S-Class, EQS, Maybach, V-Class, Rolls-Royce Phantom/Cullinan, Bentley Mulsanne/Flying Spur/Bentayga, Range Rover Autobiography, Cadillac Escalade Platinum – only latest models, always all-black.
Are the vehicles new?
All vehicles are less than 3 years old and meticulously maintained to showroom condition.
Do you have electric/hybrid vehicles?
Yes – full-electric Mercedes EQS, Range Rover P530e, and Tesla Model S/X fleets available in most major cities for silent, zero-emission discretion.
Booking & Service
How do I book a service with DUMBA BLACK?
− Instant online booking at DUMBABLACK.com
− Email: contact@dumbablack.com
− Phone: +267 73 677 993 / +267 73 677 993
Same-day and last-minute bookings accepted worldwide.
− Email: contact@dumbablack.com
− Phone: +267 73 677 993 / +267 73 677 993
Same-day and last-minute bookings accepted worldwide.
What is the minimum booking duration?
Airport transfers: no minimum. As-directed / hourly service: 4 hours minimum (3 hours in select cities).
Do you provide child seats and boosters?
Yes – all child seats (Maxi-Cosi, Cybex, Britax, etc.) are complimentary and installed professionally. Provide ages/weights at booking.
Are pets allowed?
Yes. Small pets in carriers free of charge. Larger dogs accepted in SUVs/vans with prior notice.
Can I smoke or vape in the vehicle?
No. All vehicles are strictly non-smoking/non-vaping.
Can I eat or drink in the vehicle?
Bottled water and light snacks are provided. Meals are allowed if discreet – we can stock whatever you want in advance.
Pricing & Payment
Are your prices all-inclusive?
Yes – 100% all-inclusive. No hidden fees ever. Quote includes vehicle, chauffeur, fuel, tolls, parking, taxes, gratuity, Wi-Fi, refreshments, waiting time, and meet & greet.
What payment methods do you accept?
− Credit & Debit cards (all major)
− Apple Pay / Google Pay
− Wire transfer
− PayPal
− Western Union
− Cash
Monthly invoicing for approved corporate accounts (Net 30/60).
− Apple Pay / Google Pay
− Wire transfer
− PayPal
− Western Union
− Cash
Monthly invoicing for approved corporate accounts (Net 30/60).
Do you offer corporate accounts with monthly billing?
Yes. Zero admin fees, detailed reporting, dedicated account manager.
Cancellation & Modification Policy
What is your cancellation policy?
− >24 hours before pickup: free
− 24–12 hours: 50% charge
− <12 hours: 100% charge
Special conditions apply during peak events (Fashion Weeks, Cannes Film Festival, F1 GPs, Art Basel, Davos, etc.).
− 24–12 hours: 50% charge
− <12 hours: 100% charge
Special conditions apply during peak events (Fashion Weeks, Cannes Film Festival, F1 GPs, Art Basel, Davos, etc.).
Can I modify a booking?
Yes – free modifications up to 6 hours before service (subject to availability).
Airport Transfers
How does airport pickup work?
Your chauffeur tracks your flight in real time and waits with a black iPad or discreet name board at arrivals (or gate with permit where allowed). 90 minutes free waiting for international flights, 45 minutes free for domestic flights. Additional time billed in 30-minute blocks.
What if my flight is delayed?
No problem – flight tracking is automatic. No extra charge for delays within free waiting period.
Can the chauffeur assist with luggage?
Yes – always. Porter service included.
During the Service
What amenities are in the vehicles?
High-speed Wi-Fi, bottled water (still/sparkling), phone chargers (all types), newspapers/magazines (digital or print on request), umbrellas, tissues, mints, hand sanitizer. Custom stocking available (champagne, cigars, specific snacks, etc.).
Can I make multiple stops?
Yes – unlimited stops on hourly bookings.
Can the chauffeur wait while I have a meeting/dinner?
Yes – waiting time is included in hourly rate.
Security & Discretion
Are your chauffeurs background-checked and licensed?
Yes. Every chauffeur passes extensive background checks, drug testing, professional licensing, and ongoing training. NDAs signed as standard.
Do you provide armed security or armored vehicles?
Yes – B6/B7 armored vehicles and licensed close-protection chauffeurs available worldwide.
Is total discretion guaranteed?
Absolutely. We serve the world's most prominent families, celebrities, and CEOs. Your privacy is non-negotiable.
Corporate Events & Roadshows
Do you handle financial roadshows and corporate events?
Yes – this is our core specialty. We are the go-to provider for IPOs, M&A roadshows, investor days, board meetings, conferences, and VIP events.
Can you manage large fleets?
Yes – 50–300+ identical all-black vehicles with perfect synchronization, dedicated ops room, live GPS, and on-site managers.
Do you provide dedicated coordination?
Every event gets a named Account Director + on-site Event Manager (suit, earpiece, real-time control).
Roadshow specifics?
Same chauffeur/team travels with you. Lead + follow/security cars. Instant changes, no questions. Bloomberg/Reuters on board, printing, conference calls. Full passenger manifest portal, live tracking, post-event reporting. API integration available.
Branding options?
Discreet only – black boards with your logo, branded water/snacks, matte black wraps if required.
Billing for corporate events?
Single master invoice, cost-center breakdown, Net 30–60 terms, 5% crypto discount.
Still have questions?
Our team is available 24/7. Reach out and we will respond within 30 minutes.
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